BIRTHDAY PARTY FAQ

What is included in the price?

Private hire of the party pen area for 2 hours which includes use of the party cabin, our 20ft bouncy castle, a party meal for each guest as well as a scoop of ice cream for dessert.

How many children is the party based on?

Parties are booked for a maximum of 30 children at £370. You may bring less children but the charge still applies.

Do I need to pay for adults?

No, adults are free of charge.

Is there a maximum number of children I can bring?

Yes there is a maximum number of 30 children per party. Any siblings are counted as party attendees (under 1’s are free).

What is the total number of people that can attend the party?

We ask for no more than 60 people total – this includes both children and adults.

What age is the party best suited for?

Our recommended age range is 2-7 years old.

What is your cancellation policy?

Cancellations must be made at least 2 weeks before the date of the party. A 50% refund will be made to any cancellation made prior to 2 weeks before the date of the party. Any cancellations after this date will not receive a refund.

Do I need to pay a deposit?

We ask for full payment at the time of booking.

What happens if it rains?

Please note we do not cancel parties due to bad weather! The bouncy castle has a roof so can be used in light rain. Only on very rare occasions that there is severe weather would you be unable to use the bouncy castle as it would be deemed unsafe.

Can we use the other facilities on site?

Yes you are more than welcome to use the other facilities e.g. playground. But children should be supervised by an accompanying adult whilst doing so.

Can we arrive early to set up?

Yes the party pen is available for you to set up 30 minutes before the start time and should be vacated no later than 30 minutes after booked slot. Customers who exceed this time will be charged.

Can I put up decorations and balloons?

Yes you are more than welcome to bring your own decorations to put up. Please do not use any pins or staples to attach them and all decorations must be removed before you leave. Please also do not bring any confetti or pinata’s with tissue paper.

Is there music?

Yes there is a speaker that you can connect to via bluetooth and play some party music.

Can I bring my own food to the party?

You are welcome to bring your own snacks, nibbles and drinks to the party to accompany the food that we provide.

Can I bring an entertainer?

Yes you can bring your own entertainer and there is a power socket up there if needed.

Will there be drinks?

Yes there will be unlimited jugs of water and squash available throughout the party.

What does the lunch box contain?

There is either a cheese (vegan cheese available) or ham sandwich, a packet of pom bears, yoghurt, biscuit and raisins. Any allergens or dietary requirements should be mentioned on booking

What if a child has an allergy or special dietary requirement?

We offer vegan alternatives for all the food along with a gluten free option and vegetarian options too. Please just make a note of this on the booking form. Unfortunately we are not able to cater for kosher diets.

Can we bring our own cake?

You are more than welcome to bring a birthday cake for the party. We ask that you please bring your own knife, candles and matches. Also any napkins etc that you would like to package the cake in.

Do you provide cutlery etc?

Yes we provide, cutlery, plates, napkins, cups for any food and drink that we provide. If you are bringing any of your own snacks and drinks then please bring your own cutlery, plates etc to serve these. 

Can we set up a tab?

Yes, we can help arrange this for you on the day.